Terms of service

Last updated: August 26, 2026

These Terms of Use govern access to and use of the Boutique Hygie online store, operated by Hygie Canada Inc. (“Hygie,” “we,” “us,” or “our”).

By accessing or using our website, you agree to these Terms. If you do not agree to these Terms, you must stop using the website.

1. Use of the Website

You agree to use the website only for lawful purposes and in a manner that does not infringe the rights of others or interfere with the proper operation of the website.

In particular, you must not:

• attempt to gain unauthorized access to the website, its servers, or its systems;
• knowingly introduce viruses, malware, or other harmful elements;
• use the website in a way that may interrupt or compromise its operation;
• copy, reproduce, distribute, or exploit website content without authorization, except where permitted by law.

2. Accuracy of Information

We take reasonable measures to keep the information available on the website accurate and up to date.

However, we do not guarantee that all information, descriptions, prices, availability, or other content will always be error-free or current.

We reserve the right to correct any error or omission and to modify information available on the website without prior notice.

3. Products and Availability

The presentation of a product on the website does not guarantee its permanent availability.

We reserve the right to:

• modify or discontinue a product;
• modify its specifications where appropriate;
• limit available quantities;
• refuse or cancel an order where necessary.

Images displayed on the website are provided for illustrative purposes. Minor differences may exist between the representation of a product and the product actually delivered.

4. Prices

The applicable prices are those displayed on the website at the time the order is placed, subject to any obvious error.

Taxes, shipping charges, and any other applicable fees are displayed, where required, during checkout.

We reserve the right to modify our prices at any time without prior notice. A price change will not affect an order that has already been confirmed, except in the event of an obvious error.

5. Orders

Submitting an order does not automatically guarantee its acceptance.

We may refuse or cancel an order, including in the event of:

• product unavailability;
• a payment issue;
• suspected fraud;
• an error in pricing or information;
• inability to deliver to the address provided;
• any other reasonable circumstance preventing fulfillment of the order.

If a paid order must be cancelled by Hygie, the relevant amounts will be refunded using the applicable payment method.

6. Payments

Payments are processed using the payment methods offered at checkout.

You are responsible for ensuring that the billing and payment information you provide is accurate and that you are authorized to use the selected payment method.

7. Shipping

The terms applicable to shipping and delivery are described in our Shipping Policy.

Displayed delivery times are estimates and may vary depending on the carrier, destination, or circumstances beyond our control.

Hygie cannot guarantee an exact delivery date when delivery depends on a third-party carrier.

8. Returns and Refunds

Requests for returns, exchanges, or refunds are subject to our Returns and Refunds Policy, as well as any specific conditions indicated on certain product pages.

9. Medical Information

The website may contain information relating to hygiene, care, mobility, or certain health conditions.

This information is provided for general informational purposes only and does not constitute:

• a diagnosis;
• personalized medical advice;
• a treatment recommendation tailored to an individual situation.

If you have a medical condition or need to determine whether a product is appropriate for your situation, please consult a qualified healthcare professional.

10. Intellectual Property

Unless otherwise indicated, the content of the website, including but not limited to:

• text;
• images;
• photographs;
• illustrations;
• logos;
• trademarks;
• videos;
• graphic elements;
• software and other content,

belongs to Hygie or is used with the permission of its respective owners.

This content is protected by applicable intellectual property laws.

No content may be reproduced, modified, distributed, sold, or otherwise exploited without prior authorization where such authorization is required.

11. Links to Third-Party Websites

Our website may contain links to websites or services operated by third parties.

These links are provided for convenience. Hygie does not control these websites and is not responsible for their content, availability, or practices.

Your use of third-party websites is subject to their own terms and policies.

12. Website Security

We take reasonable measures to protect the website and its systems.

However, we cannot guarantee that the website will always be:

• available without interruption;
• free from errors;
• free from viruses or other harmful elements.

You are responsible for using appropriate security measures on your own devices and systems.

13. Limitation of Liability

To the extent permitted by applicable law, Hygie shall not be liable for indirect losses or damages resulting from, including but not limited to:

• the use of or inability to use the website;
• an interruption of the website;
• reliance on information available on the website;
• the use of a third-party website linked to our website;
• an event beyond our reasonable control.

Nothing in these Terms is intended to exclude or limit any liability that cannot legally be excluded or limited.

14. Privacy

The collection, use, and disclosure of personal information in connection with your use of our store are governed by our Privacy Policy.

15. Changes to These Terms

We may modify these Terms to reflect changes to our website, services, practices, or applicable requirements.

The most recent version is the version published on the store.

Your continued use of the website following publication of an updated version constitutes acceptance of the amended Terms, to the extent permitted by law.

16. Governing Law

These Terms are governed by the applicable laws of the Province of Quebec and the federal laws of Canada applicable therein.

Any dispute relating to these Terms will be handled in accordance with the jurisdictional rules provided by applicable law.

17. Contact Us

Hygie Canada Inc.
Boutique Hygie
Email: info@hygie.com
Phone: (450) 444-6777