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Privacy policy

Last updated: August 26, 2026

At Hygie Canada Inc. (“Hygie,” “we,” “our”), we place great importance on protecting your privacy and personal information.

This privacy policy explains what information we may collect when you use the online store Boutique Hygie, how we use it, under what circumstances it may be shared with third parties, and the measures taken to protect it.

1. Scope of the Policy

This policy applies when you:

  • visit or use our online store;
  • make a purchase;
  • create or use a customer account;
  • contact our customer service team;
  • sign up for our communications;
  • use the various services offered by Boutique Hygie.

By using our store and services, you acknowledge that you have read this policy.

2. Personal Information Collected

Depending on your use of our services, we may collect, in particular:

  • your name;
  • your mailing address and shipping address;
  • your email address;
  • your phone number;
  • information associated with your orders;
  • information necessary to process your payments;
  • communications exchanged with our customer service team;
  • certain technical information related to your use of the site, such as your IP address, browser, device, or the pages you view.

We collect only the information reasonably necessary for the purposes for which it is used.

3. Use of Your Information

Hygie may use your personal information, in particular, to:

  • process and manage your orders;
  • arrange the shipping and delivery of your purchases;
  • provide our services and ensure their proper functioning;
  • respond to your questions, requests, complaints, or return requests;
  • manage your customer account;
  • improve our website, products, and services;
  • personalize your experience in our store;
  • provide you with information about your orders or our services;
  • send you marketing communications when you have agreed to receive them;
  • prevent fraud, abuse, identity theft, and other illegal activities;
  • ensure the security of our website and systems;
  • comply with our legal and regulatory obligations;
  • manage or resolve any dispute or claim.

We do not use your personal information for purposes incompatible with those for which it was collected, except where permitted by law or with your consent.

4. Commercial Communications

If you choose to subscribe to our marketing communications, we may send you news, offers, or information about Hygie and its products.

You may withdraw your consent at any time by using the unsubscribe link included in our communications or by contacting us.

Withdrawing your consent to marketing communications does not prevent the sending of messages necessary to manage your orders or account.

5. Cookies and Technical Information

Our store may use cookies and similar technologies, in particular to:

  • enable the site to operate;
  • remember certain preferences;
  • improve the user experience;
  • measure the store’s usage and performance;
  • help ensure site security.

When you visit our store, certain technical information may also be collected, such as your IP address, the type of device or browser used, and your interaction with certain pages.

You can control certain cookies through your browser settings or the preference management tools available on our site.

However, refusing certain cookies may affect the operation of certain features.

6. Disclosure of Information to Third Parties

We do not sell your personal information.

However, we may disclose certain information to the providers and partners whose services are necessary for the operation of our business, including to:

  • process orders and payments;
  • host and operate the store;
  • organize shipping and delivery;
  • provide certain technology services;
  • provide customer support;
  • manage and analyze certain data necessary for our activities.

These providers may use the information disclosed to them only in connection with the services they provide on our behalf and in accordance with applicable confidentiality obligations.

We may also disclose information:

  • when required to do so by law, court order, or a competent authority;
  • to protect our rights or prevent fraudulent or illegal activity;
  • in the context of a sale, merger, reorganization, or other transaction involving all or part of the business, subject to appropriate confidentiality measures.

7. Processing or Hosting Outside Canada

Some service providers used in the course of our activities may be located outside Canada.

In that case, certain personal information may be processed or stored in another country and be subject to the laws applicable in that jurisdiction.

We take reasonable measures to protect the personal information entrusted to us.

8. Security

Hygie takes reasonable administrative, technical, and organizational measures to protect personal information against:

  • unauthorized access;
  • misuse;
  • loss;
  • theft;
  • modification;
  • unauthorized disclosure.

Access to personal information is limited to those who need it as part of their duties.

However, no computer system or data transmission method can guarantee absolute security.

9. Retention of Information

We retain personal information for as long as necessary to:

  • provide our services;
  • manage our relationship with our customers;
  • comply with our legal, tax, or accounting obligations;
  • resolve disputes;
  • enforce our rights.

Information that is no longer necessary is deleted, destroyed, or anonymized when appropriate.

10. Links to External Sites

Our site may contain links to sites or services operated by third parties.

Hygie has no control over these sites and is not responsible for their privacy practices.

We recommend that you review their own privacy policy before providing them with personal information.

11. Your Personal Information

You may contact us to request, where permitted by applicable law:

  • access to the personal information we hold about you;
  • correction of inaccurate or incomplete information;
  • information about how your information is used;
  • withdrawal of consent when it constitutes the basis for processing.

We may need to verify your identity before processing certain requests.

12. Changes to This Policy

We may update this privacy policy to reflect changes to our practices, services, or applicable requirements.

The most recent version will be published on our store with its update date.

13. Contact Us

For any questions regarding this policy, your personal information, or its processing, you may contact us:

Hygie Canada Inc.
Hygie Store
Email: info@hygie.com
Phone: (450) 444-6777