These rules apply to all our products except in cases of exception (see a product’s detail page).
Merchandise Return Policy: Online Purchases
1-All returns must be authorized by Customer Service
2-The return form must be completed for each merchandise return
Click here to download the form
3-Each return request must provide the following information:
- Customer’s name and address
- Invoice number
- Invoice date
- Customer purchase order number
- Quantity, item number, and description
- Reason for return
- Lot number and expiry date
4-Return shipping will be coordinated with Customer Service, which will inform the customer of the shipping method and the location to which the merchandise must be shipped. A return merchandise authorization (RMA) number will be issued and must be clearly indicated on the box or boxes containing the returned merchandise. The return must be completed within 3 days after the RMA is issued. A refund will be issued once the merchandise has been received and inspected to our satisfaction. Hygie Canada reserves the right to charge shipping, return, and restocking fees on returned items. Products purchased on promotion and/or products that become unsellable once opened are non-refundable for hygiene reasons. Modified or discontinued items cannot be returned.
5-Merchandise ordered in error will be returned and subject to a restocking fee of 25% of the total invoice amount, and transportation costs will be charged to the customer.
Certain products, such as the Facili-T™ folding commode chair, may be returned within ten (10) days following receipt of the order, in perfect resalable condition, with the seal (tie-wrap) intact, in their original unopened packaging, and with the documentation, manuals, parts, and accessories.
6-Merchandise shipped in error will be returned at Hygie Canada’s expense, using a carrier of its choice.
7-No returns will be authorized in the following cases:
- Expired products or products that will expire in less than six months;
- Partial sales units;
- Merchandise with an invoice date 20 days or more in the past;
- Products not in their original packaging or products that have been opened
8- Hygie agrees to cover transportation and item replacement costs if the error was made by Hygie.
Contact: Customer Service
Telephone: 450.444.6777
Deliveries
- To find out the exact date a package will arrive at its destination, visit the Shipping tab on a product page or add a product to your cart
- All our packages are delivered via: Canada Post, Purolator, UPS
- Order processing times are approximately 3 days
- We offer tracking for your packages from purchase through delivery, with an estimated date for each step of the process
- Shipments take place according to the following schedule:
Shipping Hours
Monday From 1:00 p.m. to 4:30 p.m.
Tuesday From 1:00 p.m. to 4:30 p.m.
Wednesday From 1:00 p.m. to 4:30 p.m.
Thursday From 1:00 p.m. to 4:30 p.m.
Friday From 1:00 p.m. to 4:30 p.m.